At IQ Supplements we are committed to delivering your orders quickly, securely, and affordably. Below you will find details about our shipping process.

Shipping Method

All orders are shipped via Australia Post for reliable and trackable delivery across the country.

Processing Time

• Orders are typically processed and dispatched within 1–2 business days.
  
• You will receive a confirmation email with tracking details once your order has been shipped.

Estimated Delivery Times

• Standard Shipping: 2–8 business days (depending on your location).
  
• Express Shipping: 1–4 business days (available at checkout).
  

Please note: delivery times are estimates provided by Australia Post and may vary due to seasonal demand, public holidays, or unforeseen delays.

Shipping Rates

• Standard Shipping: Flat rate (or free over a certain spend, if applicable).
  
• Express Shipping: Calculated at checkout based on your order.

Domestic Shipping Only

At this time, we ship exclusively within Australia.

Delivery Notes

• All parcels include tracking.
  
• If no one is available to receive the package, Australia Post may leave it in a safe location or take it to the nearest Post Office for collection.
  
• Please ensure your shipping details are correct at checkout to avoid delays.

Returns

At IQ Supps, we want you to be completely satisfied with your purchase. Please review the following returns conditions:

• No returns will be accepted on opened or damaged products.
  
• Customers are responsible for covering the cost of return shipping.
  
• We limit returns to one (1) return per customer per month.
  
• To lodge a return, please contact our team at info@IQSupps.net with your order details and reason for return.
  

Once your return request has been reviewed and approved, we will provide you with instructions on how to send the product back.